Legal
Last Updated: September 11, 2026
This Master Services Agreement ("Agreement") is entered into between InsightHire, Inc. ("InsightHire," "we," or "us") and the entity identified on an executed order form, quote, or online subscription flow that references this Agreement ("Customer" or "you"). This Agreement governs Customer's paid subscription to InsightHire's AI-powered talent screening, video interviewing, and related services (the "Service"). It is effective as of the date Customer signs or electronically accepts an order form referencing it (the "Effective Date").
Each order form, quote, or statement of work executed by the parties that references this Agreement (an "Order Form") is incorporated into and governed by this Agreement. In the event of a conflict, the Order Form controls over this Agreement for that order.
Subject to this Agreement and payment of applicable fees, InsightHire grants Customer a non-exclusive, non-transferable right during the Subscription Term to access and use the Service for Customer's internal talent acquisition and human resources purposes, up to any usage limits stated on the Order Form.
InsightHire will (a) make the Service available in accordance with the Order Form; (b) provide standard support at no additional charge; and (c) use commercially reasonable efforts to maintain availability of the Service, excluding planned maintenance and events beyond our reasonable control.
Customer will:
Customer acknowledges that the Service provides decision-support information only. Customer retains sole responsibility for its hiring decisions, and human review of any AI-generated score or recommendation is required before an adverse hiring decision is made.
Customer will pay the fees stated on the Order Form. Unless the Order Form says otherwise: (a) fees are billed in advance for each billing period on the billing frequency shown on the Order Form; (b) subscriptions renew automatically as described in Section 7 and are charged to Customer's payment method on file; (c) fees are non-cancelable and non-refundable except as expressly provided in this Agreement; and (d) fees are exclusive of taxes, which Customer is responsible for, excluding taxes on InsightHire's income.
Amounts more than 30 days overdue may accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower), and InsightHire may suspend the Service for non-payment after at least 10 days' written notice.
As between the parties, Customer owns all data submitted to the Service by or on behalf of Customer, including candidate profiles, applications, and interview recordings ("Customer Data"). Customer grants InsightHire a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service, to comply with law, and as otherwise instructed by Customer.
InsightHire will process personal data within Customer Data in accordance with our Privacy Policy and applicable data protection law, implement appropriate technical and organizational security measures, and notify Customer without undue delay of any confirmed breach of security affecting Customer Data. Where required, the parties will execute a data processing addendum, which is incorporated into this Agreement.
InsightHire may use aggregated and de-identified usage data to operate, benchmark, and improve the Service, provided such data does not identify Customer or any individual.
Each party ("Recipient") will protect the non-public information disclosed by the other party ("Discloser") that is designated confidential or that reasonably should be understood to be confidential ("Confidential Information") using at least the care it uses for its own similar information, and no less than reasonable care. Recipient will use Confidential Information only to perform under this Agreement and will not disclose it except to employees, affiliates, and contractors who need it and are bound by obligations at least as protective.
These obligations do not apply to information that is or becomes public through no fault of the Recipient, was known to the Recipient without restriction, is independently developed, or is rightfully received from a third party. A Recipient may disclose Confidential Information to the extent required by law with, where lawful, prior notice to the Discloser.
InsightHire and its licensors own all right, title, and interest in the Service, including all software, models, templates, documentation, and improvements. No rights are granted to Customer other than as expressly set forth in this Agreement. Customer may provide feedback about the Service, and InsightHire may use that feedback without restriction or obligation.
This Agreement begins on the Effective Date and continues while any Order Form is in effect. Each subscription starts on the start date stated on the Order Form and continues for the initial term shown there (the "Subscription Term"). Unless the Order Form says otherwise, subscriptions renew automatically for successive periods equal to the then-current billing period until either party gives notice of non-renewal at least 30 days before the end of the current period.
Either party may terminate this Agreement for material breach if the breach is not cured within 30 days of written notice, or immediately if the other party becomes insolvent. Upon termination, Customer's access ends and Customer will pay all fees accrued through the termination date. If InsightHire terminates for Customer's uncured breach, remaining committed fees become due; if Customer terminates for InsightHire's uncured breach, InsightHire will refund prepaid fees covering the period after termination.
For 30 days after termination, Customer may export Customer Data using the Service's export tools or by written request, after which InsightHire may delete Customer Data in accordance with its retention policies and applicable law.
Each party warrants that it has the authority to enter into this Agreement. InsightHire warrants that the Service will perform materially in accordance with its documentation and that it will not materially degrade the Service's core functionality during a Subscription Term. Customer's exclusive remedy for breach of this warranty is re-performance or, if InsightHire cannot cure, termination of the affected Order Form and a pro-rata refund of prepaid, unused fees.
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND INSIGHTHIRE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INSIGHTHIRE DOES NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE ERROR-FREE OR SUITABLE AS THE SOLE BASIS FOR ANY EMPLOYMENT DECISION.
InsightHire will defend Customer against third-party claims alleging that the Service, as provided by InsightHire and used as permitted, infringes a third party's intellectual property rights, and will pay resulting damages finally awarded or agreed in settlement. If the Service is enjoined, InsightHire may procure the right to continue providing it, modify it to be non-infringing, or terminate the affected Order Form with a pro-rata refund.
Customer will defend InsightHire against third-party claims arising from Customer Data, Customer's hiring decisions, or Customer's use of the Service in violation of this Agreement or applicable law (including failure to provide legally required candidate notices or consents), and will pay resulting damages finally awarded or agreed in settlement.
The indemnified party must give prompt notice of the claim, allow the indemnifying party sole control of the defense, and provide reasonable cooperation.
EXCEPT FOR A PARTY'S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, OR CUSTOMER'S PAYMENT OBLIGATIONS: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The exclusive venue for disputes is the state and federal courts located in Delaware, and each party consents to their jurisdiction.
Legal notices must be in writing and sent to legal@insighthire.com (for InsightHire) or to the billing contact on the Order Form (for Customer), and are deemed given when received.
Neither party may assign this Agreement without the other's prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, with notice to the other party.
Neither party is liable for delay or failure caused by events beyond its reasonable control. The parties are independent contractors. This Agreement, together with the Order Forms and documents referenced in it, is the entire agreement between the parties regarding its subject matter and supersedes all prior discussions. Any modification must be in writing and signed by both parties. If any provision is held unenforceable, the remainder stays in effect. Sections that by their nature should survive termination do survive.
If you have any questions about this Agreement, please contact us at:
InsightHire
Email: legal@insighthire.com
Support: support@insighthire.com
Website: https://insighthire.com