Healthcare & licensed roles

Hiring caregivers and home health aides

Caregivers work alone in clients' homes, so reliability, judgment and trust matter as much as certification. A phone-first journey that checks all three, collects references, and books interviews fast.

7 min read · Updated · For home care agencies, home health providers and assisted living teams

The short version

Ask about the hard moments of the job, not the resume. Collect references and documents in the same flow, and get good applicants into an interview before another agency does.

What a great caregiver looks like

Screen for

  • Reliability: shows up, on time, for the hours they agreed to.
  • Judgment when nobody else is in the room.
  • Patience and respect with clients and families.
  • The certification and transportation the role requires.

A journey they can finish on their phone

  1. 1

    Must-haves first

    Knockout questions end the journey politely when a must-have isn't met, like a required certification, a driver's license or the hours you need.

    In Journeys
  2. 2

    A scenario video answer

    Candidates record answers in the browser on their phone, so you hear how they think through a real situation.

    In Journeys
  3. 3

    Values that match yours

    A short quiz built from your values, scored for fit.

    In Journeys

References and documents in the same flow

  1. 1

    A references step

    Ask for references, each with their relationship and contact details.

    In Journeys
  2. 2

    Certificates and IDs

    Collect certificates in the journey, then review them in one place.

    In Journeys

Trust signals for a second look

  1. 1

    Device, VPN and location signals

    See where and how each journey was taken, including visits from places too far apart to travel between.

    In Vouch
  2. 2

    A review queue for flagged applications

    Everything that needs a second look, in one list, for a person to decide.

    In Vouch

Interview before another agency does

  1. 1

    Self-booking links

    Candidates pick a time from the panel's shared open slots, and can reschedule if they need to.

    In Interviews & scheduling
  2. 2

    Automatic nudges

    If a link hasn't been used, a reminder goes out for you.

    In Interviews & scheduling

The products in this playbook

JourneysA short, scored pre-interview every applicant takes on their phone, ranked against your criteria.Explore JourneysVouchBasic identity checks, one trust score per candidate, job previews, reference collection, contact and license cross-checks, and the signals that predict good hires.Explore VouchInterviews & schedulingCalendar sync, self-booking links, structured scorecards and a notetaker that writes the summary.Explore Interviews & scheduling

Questions, answered

Can applicants without a computer finish the journey?

Yes. Every step, including video answers and document uploads, works in the browser on a phone.

Does InsightHire contact references for us?

The journey collects each reference with their relationship and contact details, so your team has everything needed to follow up.

Does a trust flag reject the applicant?

No. Flags put the application in a review queue for a person to look at and decide.

Keep reading

All playbooks
Healthcare & licensed roles8 min readHiring licensed healthcare roles: a verification-first playbookFor clinics, dental groups and home health teams: confirm licenses early, collect documents and references in the journey, cross-check before the offer and start onboarding on hire.Read the playbookHealthcare & licensed roles7 min readCollect healthcare credentials before day oneStop chasing licenses and certificates in the first week. List what each role needs, collect it in the journey, look it up before the offer, and let onboarding pick up the rest.Read the playbookHow it connects10 min readHow InsightHire connects: from first search to first yearFollow one hire end to end: sourcing with Scout, a scored journey, ranked review, structured interviews, the offer and onboarding, then Grow, with Vouch checks along the way.Read the playbook

Put this playbook to work.

Bring one real role and we'll set it up with you in InsightHire.

Book a demo